Description
The Manager – Quality Assurance will oversee product and material quality across Skechers India’s apparel and accessories sourcing operations, with particular focus on the kitting program, accessories and fabric quality.
The role will work closely with suppliers, factories and internal teams to maintain quality standards throughout production, prevent defects and address customer feedback. The incumbent will strengthen quality processes and supplier capabilities to support business and category growth.
Designation: Manager
Role: Quality Assurance
Department: Category – Apparel & Accessories Sourcing
Location: Delhi NCR
Experience: 8–12 years
Reporting to: Senior Manager - QA
Role type: Individual Contributor
Key Responsibilities
Quality Standards & Process Control
• Implement company quality policies, specifications and standard operating procedures across manufacturing partners.
• Establish and maintain QA/QC procedures, inspection checklists and defect classification standards for apparel, accessories and kitting.
• Monitor quality at each production stage and recommend improvements to manufacturing practices and process efficiency.
Factory Audits & Product Inspections
• Conduct factory quality audits, inline inspections, pre-final audits and final inspections.
• Verify garment measurements, fit, construction, workmanship and finishing against approved samples and specifications.
• Identify non-conformances, communicate corrective actions to factory teams and verify closure before shipment.
• Escalate significant quality risks and recommend appropriate disposition of non-conforming products.
Fabric & Material Quality
• Manage quality checks for fabrics, trims, accessories, packaging components and labels.
• Verify incoming materials against approved specifications and coordinate required testing with suppliers and laboratories.
• Monitor fabric and material issues, including shade variation, shrinkage, colorfastness and physical performance, as applicable.
• Ensure materials meet established quality requirements before use in production.
Kitting & Accessories Quality
• Establish quality checkpoints for the kitting program, including component accuracy, completeness, labeling, packaging and presentation.
• Monitor accessories against category-specific specifications, workmanship and functional requirements.
• Resolve recurring material, assembly and packaging issues with suppliers and sourcing teams.
Quality Issue Resolution & Customer Feedback
• Investigate customer complaints, product defects and recurring quality concerns in collaboration with relevant teams.
• Conduct root-cause analysis and implement corrective and preventive actions.
• Track the effectiveness of corrective actions and incorporate findings into inspection standards and supplier improvement plans.
Documentation & Supplier Development
• Review production records, inspection reports, sampling records and test results for completeness and adherence to approved procedures.
• Maintain quality trackers and report defect trends, inspection outcomes and outstanding corrective actions.
• Train and guide supplier QA/QC teams on Skechers’ quality expectations and inspection practices.
• Partner with sourcing, product development and production teams to resolve quality issues within agreed timelines.
Qualifications & Experience
• Degree or diploma in Textile Technology, Garment Technology, Apparel Production or a related discipline.
• 8–12 years of quality assurance experience in the garment industry, including at least five years in a factory environment.
• Demonstrated experience in apparel QA/QC, factory audits and production-stage inspections.
• Strong understanding of fabric and material quality control.
• Experience in accessories and kitting quality assurance is preferred.
Required Skills & Competencies
• Knowledge of garment manufacturing methods, construction, measurements, finishing and inspection procedures.
• Experience developing and implementing QA/QC standard operating procedures.
• Strong analytical skills in defect identification, root-cause analysis and corrective action management.
• Clear communication and effective coordination with factories, vendors and internal stakeholders.
• Strong attention to detail, documentation and prioritization skills.
• Ability to manage multiple assignments independently and work across functions.
Key Success Measures
• Consistent adherence to approved product and material quality standards.
• Reduction in recurring defects, rework and quality-related customer complaints.
• Timely completion of inspections and closure of corrective actions.
• Improved supplier quality performance and inspection readiness.
• Accurate quality documentation and timely escalation of risks.
About Skechers
Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.
